This week MC and HM just couldn’t find the time to sit down and fire up the show. Perhaps it was all the OT they’ve been working, or the 5 kids running all around, but Justin took this opportunity to sit down and throw some ideas out about something he feels is lacking in the three disciplines these days:
We think we know what it means, but how can we apply the successful principles of customer service from the engine, ambulance or patrol car?
You’ll also get a brief sneak peek (sneak listen still sounds naughty) of an upcoming presentation Justin is working on covering just this topic.
Hit the library and grab some books about how decisions are made and be sure to hit up Simon Sinek’s series on WHY at Start With Why https://www.startwithwhy.com/